Governance
Portfolio-Wide Uptime Recovery Through Work Management
How we eliminated 58% of critical incidents and saved millions in SLA penalties
58%
Reduction in Critical Incidents
A global data center operator was drowning in recurring failures with critical incidents happening weekly across their multi-site portfolio directly impacting uptime and hemorrhaging millions in SLA penalties.
Critical failures happening across portfolio with no pattern recognition or prevention strategy
Millions lost to client penalties and severely damaged business relationships
Each site operating like an island with completely different procedures and no executive visibility
Standardized escalation protocols across all sites with crystal-clear accountability chains and response procedures
Root Cause Analysis playbooks that capture lessons from every incident and prevent recurrence across the entire portfolio
Standardized maintenance planning and execution procedures ensuring consistent excellence regardless of site or team
Integrated dashboards providing leadership with instant visibility into performance metrics and accountability tracking
Directly increasing uptime across entire portfolio while eliminating reactive firefighting
Protected revenue streams and restored critical client relationships
Complete transparency enabling proactive risk identification and prevention
Don't wait until handover to think about operations. Get day-one readiness with our proven Catapult™ methodology.